At NOYA, we aim to ensure that our customers are satisfied with their purchases. If you are not completely happy with your order, you may request a return or exchange according to the following terms:

• 1. Return Period
  Customers may request a return or exchange within 3 days from the date of receiving the order.
• 2. Product Condition
  To be eligible for a return or exchange:
  • The item must be unused and in its original condition.
  • The product must be returned in its original packaging with all tags attached.
  • Items that show signs of use, damage, or washing will not be accepted.
• 3. Non-Returnable Items
  For hygiene reasons, some items may not be eligible for return or exchange once opened or used.
• 4. Refund Process
  Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed through the original payment method or as store credit, depending on the case.
• 5. Shipping Fees
  Shipping fees are non-refundable. The customer may be responsible for the return shipping costs unless the return is due to a damaged or incorrect item.
• 6. Damaged or Incorrect Items
  If you receive a defective or incorrect product, please contact us within 48 hours of delivery with photos of the item so we can resolve the issue as quickly as possible.
• 7. Contact Us
  If you have any questions about returns or exchanges, please contact our customer service team.

Thank you for shopping with NOYA.